American Holiday Van Lines | International Movers Knoxville

International Moving

In addition to transporting goods anywhere in the world, resources to provide cultural and language training for transferees by people who know and understand the challenges presented by an international relocation. We have a wealth of resources available, including real estate marketing services, destination country profiles and so much more. Holiday is experienced in all aspects of global relocation and can make the transition as manageable and painless as possible for your company and your employees.

Customer Service – A Tradition of Excellence

We’re proud of our customer service. From initial service requests to final invoicing, our Customer Service Representatives are with you every step of the way, proving comprehensive, quality and caring assistance. Here’s a partial listing of what we do:

  • Establish contact with transferee to explain relocation process
  • Receive and fulfill service requests
  • Provide custom assistance and destination country information
  • Communicate with origin and destination agents to facilitate quality performance standards
  • Review pre-move survey results
  • Provide advise on procedures, special service requirements and special requests
  • Provide rate quotes and/or budget figures
  • Monitor all operation phases and generate status reports confirming performance
  • Assist with claims settlements
  • Audit all invoices to ensure accuracy
  • Assist in formulating and maintaining a comprehensive and accurate relocation policy
  • Obtain transferee’s relocation performance evaluation
International Relocation Objectives

At American Holiday, we pair out commitment to customer service with sound administrative and operational policies to ensure a timely, economical and efficient relocation. We Strive to:

  • Provide the highest quality international forwarding services
  • Control direct relocation costs while maintaining quality standards consistent with your corporate relocation policy
  • Provide sound management of administrative and operational systems to control corporate expenses and ensure quality performance.
  • Provide appropriate education and resources to transferees and traffic manager
  • Minimize corporate and individual risk

American Holiday manages these objectives through an unparalleled service commitment that effectively manages every phase of the relocation process. Customer Service, Operational and Administrative controls are clearly defined and implemented to ensure effective planning and follow through:

  • Single source control
  • Pre-move and ongoing consultation
  • Customs and country information
  • Continual communication and service monitoring
  • Caring, efficient staff
  • Document control
  • Maximize safety and security of shipment

Be sure to browse our website for a wealth of information on relocation!